MaxProtect is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit requests for our Free External Assessments, or engage with our managed Linux server security services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services.

Information You Provide to Us: When you request a Free External Assessment, contact our support, or register for our services, we may collect the following:

• Contact Information: Full name and business email address.
• Technical & Infrastructure Details: Domain name (DNS), Server IP address, and Operating System details (e.g., Ubuntu, CentOS, AlmaLinux) required to perform external security audits.

Information Collected Automatically: We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and information about how and when you use our website.

To help us optimize our website performance and marketing efforts, we utilize analytics and tag management tools, including Google Tag Manager (GTM) and Google Analytics 4 (GA4), to track lead generation events and user interactions across our pages.

2. How We Use Your Information

We use the information we collect or receive for the following business purposes:

• To Deliver Services: To perform our Free External Assessments, generate PDF Security Health Snapshots, and provide our 24/7 SOC monitoring and endpoint protection services.
• To Communicate with You: To send administrative information, respond to customer service inquiries, and deliver the technical roadmaps or reports you request.
• For Marketing and Lead Generation: To understand user engagement with our technical content (such as blog posts and service pages) and to send promotional communications regarding our managed security solutions, if you have opted in to receive them.
• To Improve Our Website: To analyze site traffic, identify usage trends, and evaluate the effectiveness of our marketing campaigns using analytics tools.

3. How We Share Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with:

• Service Providers: Third-party vendors, such as Google (for GA4 and GTM), who perform services for us or on our behalf and require access to such information to do that work.
• Parent Company: MaxAPEX, our parent organization, for business operations and administrative support.
• Legal & Compliance Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to access or store information. Specifically, we utilize these technologies to support our lead generation tracking, analyze website traffic, and ensure that dynamic website elements function correctly across our pages. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

5. Data Security

As a cybersecurity provider, we take data protection seriously. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Privacy Rights

Depending on your geographic location (such as under the GDPR or CCPA), you may have the right to:

• Request access to and obtain a copy of your personal information.
• Request rectification of inaccurate data.
• Request erasure of your personal information.
• Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

7. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised “Effective Date” and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, you may contact us by email or by post at:

Email: sales@maxapex.com

Address: 22450 Franz Road, Katy, TX, 77449 USA